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The current status of Symantec CloudSOC CASB service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support.

Global CASB Cloud Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Audit Operational
90 days ago
100.0 % uptime
Today
Securlets Operational
90 days ago
100.0 % uptime
Today
Gateway Operational
90 days ago
100.0 % uptime
Today
EU CASB Cloud Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Audit Operational
90 days ago
100.0 % uptime
Today
Securlets Operational
90 days ago
100.0 % uptime
Today
Gateway Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Update - We would like to remind our customers to follow the steps that were previously communicated in order to ensure there is no disruption caused by the certificate authority changes. Please see the notification below for background and refer to the KB articles linked below for additional steps.
Oct 10, 01:21 UTC
Scheduled - The CA certificate used for the Symantec CloudSOC Gateway will expire on December 12, 2019. This affects customers on the Global CloudSOC tenant with Gateway using “gw.elastica.net” and “mgw.elastica.net”.

Due to this upcoming certificate expiration date, CloudSOC is changing our CA certificate on November 7, 2019. The new certificate contains the same security properties as previous and will be required for encrypted traffic interception by “gw.elastica.net” and “mgw.elastica.net”.

Impact

  • CloudSOC Reach - If Reach is deployed amongst your devices in your organization, please ensure you update Reach on all devices before the Gateway update to at least version 2.0.31170.0 on Windows and version 1.0.31170.0 on Mac. These Reach versions going forward will contain the old and new certificate.

  • Clients using a PAC file, proxy forwarding or other custom implementations, please download and install the new CA Certificate (found in ALERT2689) in preparation of the Gateway update on all components like endpoints and/or i.e. proxy servers to prevent issues related to the certificate not being trusted, with subsequent problems that can lead to content being blocked by the browser for the end user or errors and warnings.

  • Mobile devices - Typically use an MDM profile to redirect traffic to the CASB Mobile Gateway. The new Gateway root CA needs to be pushed to all the mobile devices as well.



Domains Affected

  • gw.elastica.net

  • mgw.elastica.net



Action Required
Customers are encouraged to review the below KB article and should consider implementing both (old and new) certificates in their environment in preparation of the cut over. The new certificate can be downloaded from the below KB, under the “Related Attachments” section.

ALERT2689

Schedule

  • New Certificate Deployed: November 7, 2019, at 20:00 UTC


Sep 26, 21:17 UTC
Past Incidents
Oct 22, 2019
Completed - The scheduled maintenance has been completed.
Oct 22, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 14, 21:40 UTC
Scheduled - Symantec is performing scheduled maintenance on Global CASB Cloud beginning October 21, 2019, starting at 20:00 UTC, for a duration of 8 hours.

Impact
During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

Schedule
  • Start: October 21, 2019, at 20:00 UTC
  • End: October 22, 2019, at 04:00 UTC
    Oct 14, 21:35 UTC
  • Oct 20, 2019

    No incidents reported.

    Oct 19, 2019

    No incidents reported.

    Oct 18, 2019
    Completed - The scheduled maintenance has been completed.
    Oct 18, 04:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Oct 17, 20:00 UTC
    Scheduled - Symantec is performing scheduled maintenance on EU CASB Cloud beginning October 17, 2019, starting at 20:00 UTC, for a duration of 8 hours.

    Impact
    During the maintenance period, customers may notice a delay with content inspection by Securlets and incident detection in Detect.

    Schedule
  • Start: October 17, 2019, at 20:00 UTC
  • End: October 18, 2019, at 04:00 UTC
    Oct 14, 21:39 UTC
  • Oct 16, 2019

    No incidents reported.

    Oct 15, 2019

    No incidents reported.

    Oct 14, 2019

    No incidents reported.

    Oct 13, 2019

    No incidents reported.

    Oct 12, 2019

    No incidents reported.

    Oct 11, 2019

    No incidents reported.

    Oct 10, 2019

    No incidents reported.

    Oct 9, 2019

    No incidents reported.

    Oct 8, 2019

    No incidents reported.